Frequently asked questions
It’s completely natural to have questions before reaching out for mental health support. We’ve answered some of the most common ones below, but if you’re unsure about anything else, feel free to contact us.
Yes, our service is free to use and fully funded by the NHS.
You can access Derby and Derbyshire Talking Therapies if you’re aged 16 or over and registered with a GP in Derby or Derbyshire. Once you refer yourself, we’ll arrange an initial assessment to understand how we can best support you.
Absolutely. You don’t need a diagnosis to use our service. If you're feeling low, anxious, stressed, or overwhelmed, we’re here to help before things get worse.
Waiting times vary depending on the therapy type, but our NHS targets are:
We’re not a crisis service. If you need immediate support, please visit our Urgent Help page for emergency contact details and services that can assist you right away.
You can refer yourself in whichever way suits you best:
All contact options can be found on our Getting Support page.
Yes, your information is treated confidentially. We only share your details with other healthcare professionals involved in your care—unless you tell us not to. We don’t share information with employers, housing teams, or family members without your permission, unless we’re legally required to for safety reasons. You can view our privacy policy here.